24/7 CUSTOMER SERVICE FROM VOZOP.COM
Contact Us
Contact Name (Junior Sales Manager): Adam Wang
Contact Emails: Service@vozop.com
Contact phone number: 0086 15880288261
Physical Store Address:
Vozop Electronics Co., LTD
14F, Building A,
Huaqiang Plaza,
Huaqiang North Road,
Futian District,
Shenzhen City, 518000
China
The following Terms and Service apply to all the orders on www.Vozop.com, By using the site, you agree to the following terms and service; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Customer Service:
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account
Shipping & Delivery
We will always have safe stock of products at our warehouse in both Shenzhen and Xiamen for most items. For customized products, the production time would be 2~9 working days. On holidays, the delivery may be delayed.
Delivery time
USPS, China Air Post Mail, Aramex, Hongkong Post: about 11~29 business days
DHL/Fedex/UPS: about 4~7 business days
Free Shipping: about 20 to 66 business days
(There is not 100% guarantee here when it comes to the international express shipping, there will be circumstances beyond the shipping company control such as earthquake, cyclone, storm and others, these delays will be acceptable.)
About the tax, we will not charge any tax. But sometimes buyer may need to pay your government some import tax or duty which is required by the law in buyer's country.The buyer is responsible to pay the duty or tax.
Privacy & Security
At Vozop, we are well aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.
We have five privacy principles that describe how we approach privacy and user information across all of our products:
1. Use information to provide our users with valuable products and services.
2. Develop products that reflect strong privacy standards and practices.
3. Make the collection of personal information transparent.
4. Give users meaningful choices to protect their privacy.
5. Be a responsible steward of the information we hold.
This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and what information you provide to us.
“Refund and Return” policy
What users need to take?
It is very easy, first pls read the details of following “Refund and Return” policy. Then contact us via email if you need to do the "refund and return"".
Contact Emails: Service@vozop.com
Circumstances for returns and refunds
For complete details on the Satisfaction Guaranty Returned Policy please see below.
Return DOA (Dead on Arrival) Item
Any products , dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).
In this case, please kindly provide us with proof as below:
The photos of original package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
In a DOA Situation: Please confirm the return shipping address with us first，and return the product by registered airmail with a tracking number，otherwise we will not be responsible for it. The buyers are responsible for the delivery fee. We will arrange you the refund or replacement within 3 business days after we received the returns.
Return Defective Item
We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:
Within 60 days (from the date of shipment)
Policy: Upon being returned and received, the defective item will be refunded or replaced for free. The buyers are responsible for the delivery fee.
Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 60 days after shipment (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Upon being returned and received, We will arrange you the refund or replacement within 3 business days after we received the returns.The buyers are responsible for the delivery fee.
Note for return:
Please confirm the return shipping address with the us first，and return the product by registered airmail with a tracking number，otherwise we will not be responsible for it.Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the return.
- After 60 days and within 180 days
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.
Detail: Should the item become defective after 60 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well. We will not arrange any refund or replacement. We will do our best to help customer to repair the product.
- After 180 days from shipment
Policy: Refund or replacement for any item will be rejected after the 180 days period has expired.
After returning the defective product, please kindly provide us with proof as below:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
All customers should contact us before returning any item(s)/product(s).
Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proof as below:
The photos or video of the incorrect item(s)
The photos, video or screen shot showing the malfunction of the defective item(s)
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.
Return Unsatisfactory Products
If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition.
Pls send the returns back to this warehouse address:
Receiver Name: PengFei Wang
Receiver Address: Room 802, Building 1st, TianMian Garden, Futian district, Shenzhen, GuangDong, China
Post Code: 518000
Tel: 0086 15880288261
Ordering
You can place order through the website or email or instant message such as MSN, Yahoo Message, and Skype. Your phone number, that is very useful when delivering your parcel.
Payment, Pricing & Promotions
Paypal is the default payment term, we accept Paypal.
We also accept telegraphic transfer (T/T)/ West Union/ MoneGram, you can pay the money to our bank account:
Bank: China Merchants Bank Shen Nan Zhong Lu Sub Branch, Shenzhen Guangdong China)
Beneficiary: Wang Pengfei (Wang is family name, Pengfei is given name)
Account: 6226 0975 5767 7318
Swift code: CMBCCNBS
Viewing Orders
You can view the orders in website; we have a great system for you to track every transaction.
Updating Account Information
You can update your account as you want
